Warehouse Unit 13 42-46 Wattle Road Brookvale 2100

Call Us:1300 276 902 Int +61 2 8373 5316 b/h Fax 02 8007 0571


ABN 491 322 891 80

Conditions of Use

Terms and Conditions

Set out below are the terms and conditions of sale between Spidernet hosting Services trading at Streamaster and the Customer. Spidernet hosting Services trading at Streamaster will be refered to as the "Streamaster".

Conditions of Sale

1 The Customer by executing an order or registering for an online account hereby accepts the within terms and conditions applicable to all sales between it and Streamaster.

2 The Customer acknowledges that Streamaster may vary the Conditions of Sale by notice to the Customer. The varied conditions shall apply 7 (seven) days after the notice has been posted on the website.

Complaints - Time Limits

3 Any complaint as to the goods supplied must be made in writing to Streamaster within 7 days of delivery of the goods. Any complaint made after the expiry of 7 days of delivery will not be accepted by Streamaster. All complaints must be made directly to Streamastere and Streamaster must approve returned goods prior to the customer shipping them to Streamaster.

4 If the complaint by the Customer is accepted by Streamaster, Streamaster has the sole discretion as to whether to replace the goods the subject of the claim, fix or to credit the appropriate proportion of the purchase price of the goods relevant to the complaint.


5 Title of the goods shall not pass to Customer until full payment has been received by Streamaster. Notwithstanding delivery of the goods if the Customer does not pay for the goods within the time limits set out below, the Customer irrevocably authorises Streamaster to enter at any time into any place where the goods are situated and to repossess and resell such goods and to retain the proceeds of sale. The Customer further agrees to indemnify Streamaster for any and all costs incurred in the repossession and sale and any shortfall on sale of the goods repossessed.


6 Notwithstanding that title in the goods does not pass by delivery of the goods, the goods are the responsibility of the Customer from the date of delivery. The date of delivery is taken to be either of the following;

6.1 The date of delivery to the Customer or Customer's premises by Streamaster or any agent of Streamaster;
6.2 The date of collection of the goods by the Customer or any agent for and on behalf of the Customer from Streamaster.

Defective Goods

7 The Customer acknowledges and agrees that Streamaster is not liable to the Customer for any loss, whether direct or indirect, or as a consequence of any defective goods supplied other than to the amount of the price for the defective goods paid by the Customer to Streamaster.

7.1 Customer understands that under no circumstances is postage, carriage or delivery fee's refunded to the customer.


8 Streamaster's liability shall extend only to the repair or replacement of goods under warranty.

9 Streamaster shall not be liable in any manner whatsoever either to repair or replace goods or at all if the goods purchased by the Customer from Streamaster have been used incorrectly or misused.

10 Should goods be returned for repair and are found to be non-faulty, a fee for the inspection of goods charged at $50 per half hour service fee may be charged. Goods will not be released until this fee is paid, and return shipment is also paid by the customer.

11 Costs associated with returning goods to supplier will be the responsibility of the customer. Streamaster will not be liable for any charges, miss-deliveries or lost mail. Please make all steps necessary to insure goods and retain a proof-of-delivery.

Warranty Periods

12 All products on the Streamaster Website have the applicable warranty period and warranty type viewable upon viewing the product details. The following points will deal with terms of warranty per each specific warranty type

13 12 Month – A 12 month warranty covers repairs and exchanges of faulty products for a maximum
period of 12 months from purchase date.
14 6 Month – A 6 month warranty covers repairs and exchanges of faulty products for a maximum
period of 6 months from purchase date.
15 3 Month - A 3 month warranty covers repairs and exchanges of faulty products for a maximum
period of 6 months from purchase date.
16 DOA – A DOA warranty only covers repairs and exchanges of faulty products for a maximum
period of 7 days from purchase date.

Change of Mind

17 Streamaster reserves the right to reject returns because of Change of mind. On some locally stocked items as long as item is returned in original condition and packaging we may accept return with a 20% restocking fee

For direct import items such as watches and Cameras under no circumstances will change of mind returns be accepted as they are ordered specifically for customers.

All prices listed in AUD and inclusive of GST


18. Where the product is in stock at the streamaster warehouse shipments will generally occur within 24 hours of full payment being received. Products that are in stock our supplier will ship in between 3-5 working days of receiving full payment. Customers will be advised if a product needs to be placed on backorder with our suppliers and will be given the opportunity to cancel their order without penalty and refunded in full.

19. Transit times are as follows :

Sydney - Same day as dispatch - 2 business days.

Melbourne - Two to Three working days

Brisbane - Two to Three working days

Adelaide - Three to Five working days

Perth - Five working days

Regional areas please check with us and we can give you an estimate.

Streamaster may use the following couriers:

Capital transport for local Sydney Deliveries

Allied Express

TNT Sensitive freight


Couriers please.


All shipments are covered under transport warranty, any damage to goods must be reported within 24 hours of receipt, any damage to cartons should be noted and if possible photographed as evidence of miss carriage.

Streamaster reserves the right to use any other carrier at their discretion without notification.

*****Customers please note if you intend to store your purchase for a period of time after purchase you must check your goods prior to storage as we will not accept subsequent damage claims.