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Streamaster ship all items listed on our website Australia wide.

All of our shipments are covered by our courier warranty against transit damage loss and theft. Please ensure that you inspect the goods for damage prior to signing for the goods. If in doubt contact us for advice. Small goods are sometimes shipped by Registered Australia post. Please make a product note at check out if you are unlikely to be able to sign for the goods.

*******ALL items MUST be signed for delivery warranty/insurance requirements, please do not ask us to leave items of value on a front door step out of view or around on the back porch as we CAN NOT do this. If no one can sign please use a work address where practical*******

Streamaster also offer the comfort that we are a real shop with a showroom

(our showroom is predominantly for media/high definition and audio products) where you can come and purchase goods over the counter in store. For larger goods such as whitegoods and TVs please order the day before and we will arrange for the goods to be available for pick up. There is no need to pay a deposit and stock transfers are free, but if planning to pick up a product in store we will notify you via email once the goods are ready for pick up.

Warranty: All products purchased come with a manufacturer's warranty.

Your Tax Invoice will serve as proof of purchase for any warranty claim, for white and browngood appliances claims should be taken up directly with the manufacturer. For items that arrive dead on arrival or fail in the first 14 days Streamaster will replace with a new item where possible. Freight to and from metro area will be borne by Streamaster during the DOA period for metro areas of Australia, remote regional area may require local service call by local service center if return is not practically possible. Please check with us at time of order if you are in a very remote location. Outside of the DOA period warranty is return to base where the manufacturer requires the retailer to process warranty claims or will be carried out by an authorised local repairer or in house service call by the manufacturer depending on the product. Most small goods are return to base warranty Streamaster. IMPORTANT *****PLEASE DO NOT THROW AWAY packaging material for at least TWO WEEKS in case of dead on arrival or replacement goods. Goods MUST be returned in original packaging because of courier/warranty insurance reasons. If you dispose of packaging then yoiur goods most probably CAN NOT be replaced, they will be repaired as a normal warranty claim.*****

Unless clearly indicated otherwise, all of our products are Australian supplied product.Streamaster Australia is the authorised importer/distributor of some media player products and other small electronic goods, for these small goods the warranty is RTB Streamaster as we have local technicians that service these products. In the case of a factory returns Streamaster bear the cost of repair under warranty or replacement at our discretion.

***Special note for Yamaha Australia products, whilst the products are sourced from an Australian Yamaha distributor and are NOT grey import, Yamaha Australia have put certain restrictions on our ability to sell their product for some unknown known reason most probably price protection. Hence the Autralian warranty will be carried out as follows. Streamaster will send a courier to pick the goods up and return them to the Australian Distributor who will have the goods repaired or replaced and returned to you.Yamaha Music Australia are the only vendor in our portfolio who have chosen to single out Streamaster in this regard***

International Import Items.

Some products imported to Australia directly by Streamaster MAY NOT be covered in Australia by the warranties offered in the country of origin by the manufacturer. These items are clearly labeled as such and only apply to Watches and Cameras. Under these circumstances the warranty is RETURN TO BASE Streamaster Australia for 12 months following purchase. This means for these products the customer only has to return the product to Streamaster and we will return the product to our supplier at our cost This may delay a normal warranty claim by approximately 7 days. In some cases the manufacturers warranty may be greater than 12 months. In this case streamaster will assist the customer in the return of the product to our supplier after the 12 month period has expired, however the cost of carriage will be born by the customer outside of the 12 month period. Please note streamaster pays GST on these directly imported items hence you will be issued a valid tax invoice for directly imported items. Proof of Purchase is required for all warranty claims and we do log serial numbers of all products sold.

Payment:

Streamaster accepts most forms of payment and most  do not attract a Surcharge. However because some forms of payment cost us more than others we charge the difference. Since we build in the transaction fees of Visa and Mastercard there are no Surcharges for these payment methods. For other payment methods such as Amex  amounts shown below represent the difference. Please note for orders over $300 Visa and Masterard users may be required to pass basic fraud checks prior to shipping goods. Please avoid using free email addresses, and provide a verifiable shipping address where possible. Direct debit, Paypal, American express require no extra payment processing.

Hence:

Visa : No Surcharge

Mastercard : No Surcharge

Direct Debit: No Surcharge

Paypal: No Surcharge

Amex: 1.5%

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Streamaster Australia Reward points:

You may apply to be a member of Streamaster Reward points programme if you are aged 16 years or over and have a current Australian residential address. To become an account holder, you must register online, complete the registration  form.

The Program is 100%  free and enables customers to gain discounts on subsequant purchases from the streamaster website.

Points are COMPLETLY TRANSFERABLE between account holders. You must send us written authorisation to transfer your points to another account holder from the email address used to create the account holding the points. The receiver MUST have already created an account on the Streamaster Australia Website. Please allow 1-2 working days for the transfer to occur as it is a manual process. Please note Streamaster will NOT be liable for any fraudulant use of the account holders email address information.

We may refuse your registration for membership or request for any reason.

Your obligations

Using or accumulating Streamaster reward points during a transaction or registering constitutes acceptance of these Terms and Conditions.

You may terminate your membership at any time and for any reason by contacting us.

Earning points

Points will be credited to your account after completing a Qualifying Transaction by using your user account on the Streamaster Australia Website to purchase goods or services.

The points will only become available for use once the current order has been dispatched +14 Days, IE 14 days AFTER our status registers “shipped” on your user account.

Members can use Reward Points to gain a discount on subsequent purchases. Our system does not allow for instant discounts in store using points from items picked up in store.

Streamaster Australia will reverse points where a transaction is cancelled or a refund given.

Streamaster at its discretion may or may not award points for commercial transactions where volumes have been negociated.

We may correct erroneous, invalid points or adjust for reversed transactions at any time even if it would put your membership account into a negative points balance.

You may check your points balance at any time by logging into your account website or by contracting Streamaster customer service via phone or email. We may also, at our discretion, periodically send you a points summary using the contact details you provided. We may make your points balance available in other ways.

Points do not expire unless you:

Do not earn or redeem any points on your account for a period of 12 consecutive months, then your points will automatically expire and we may also close your account. We may not contact you to advise you of this.

Streamaster Australia will transfer reward points to any other member only with written consent of the owner of the Reward points. The receiving member must have created an account on the Streamaster website.

Streamaster Reward points and have no cash or monetary value and we reserve the right to vary the discount made as a result of accumulated points at any time. Monetary discount are only valid at time of redemption.

 

General

 

    We may, in our discretion, make any change we see fit to these Terms and Conditions, including, without limitation:

        the range of Qualifying Transactions;

        the points you can earn on Qualifying Transactions;

        the range of rewards and the number of points required for rewards or discounts;

        the period for expiry of existing or future points or Dollars in your account.

    We will give you notice of any change to the Terms and Conditions or as set out in 5.1, at our sole discretion:

        via the The Streamasterwebsite; and/or

        by direct communications sent to account holders.

In addition to the right to terminate, we may terminate your account immediately and without notice where you or an additional member:

        fail to comply with these Terms and Conditions;

        provide misleading information or make any misrepresentation to us or to any Participant in connection with Streamaster Rewards

        are abusive or offensive to any of our or our Participants' staff

Where your Streamaster account is terminated, you will cease to be entitled to earn and redeem points and your points will be deleted.

Respecting your personal information is very important to us. The Streamaster Privacy Statement forms part of these Terms and Conditions. The Streamaster Privacy Statement sets out what personal information we collect, how we use it, to whom we may disclose it and what your privacy choices are. Our Privacy Statement is available on the Streamaster website or on request from the Streamaster Customer Service.

We will not be liable to you for the termination of the Streamaster Reward points for any reason whatsoever, including (without limitation) for any points or in your account at the time of termination.

Any liability we may have to you in negligence, breach of contract or otherwise, and all conditions and warranties as to the condition, suitability, quality, fitness or safety of any goods or services supplied by Streamaster whether express or implied by statute, are excluded to the extent permitted by law, and, where liability cannot be excluded, our liability to you will in all cases be limited to:

        the cost of re-supplying the goods or services or repairing, or paying the costs of repairing, the goods;

        reinstating number of points in dispute; or,

        where the dispute relates to a reward, the number of points required to redeem the reward.

Any tax, liability, or duty incurred by a member arising from a member's participation in the Streamaster program is the responsibility of the member.

Nothing in these Terms and Conditions limits your rights under the Australian Consumer Law.