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Streamaster ship all items listed on our website Australia wide.

All of our shipments are covered by our courier warranty against transit damage loss and theft. Please ensure that you inspect the goods for damage prior to signing for the goods. If in doubt contact us for advice. Small goods are sometimes shipped by Registered Australia post. Please make a product note at check out if you are unlikely to be able to sign for the goods.

*******ALL items MUST be signed for delivery warranty/insurance requirements, please do not ask us to leave items of value on a front door step out of view or around on the back porch as we CAN NOT do this. If no one can sign please use a work address where practical*******

Streamaster also offer the comfort that we are a real shop with a showroom

(our showroom is predominantly for media/high definition and audio products) where you can come and purchase goods over the counter in store. For larger goods such as whitegoods and TVs please order the day before and we will arrange for the goods to be available for pick up. There is no need to pay a deposit and stock transfers are free, but if planning to pick up a product in store we will notify you via email once the goods are ready for pick up.

Warranty: All products purchased come with a manufacturer's warranty.

Your Tax Invoice will serve as proof of purchase for any warranty claim, for white and browngood appliances claims should be taken up directly with the manufacturer. For items that arrive dead on arrival or fail in the first 14 days Streamaster will replace with a new item where possible. Freight to and from metro area will be borne by Streamaster during the DOA period for metro areas of Australia, remote regional area may require local service call by local service center if return is not practically possible. Please check with us at time of order if you are in a very remote location. Outside of the DOA period warranty is return to base where the manufacturer requires the retailer to process warranty claims or will be carried out by an authorised local repairer or in house service call by the manufacturer depending on the product. Most small goods are return to base warranty Streamaster. IMPORTANT *****PLEASE DO NOT THROW AWAY packaging material for at least TWO WEEKS in case of dead on arrival or replacement goods. Goods MUST be returned in original packaging because of courier/warranty insurance reasons. If you dispose of packaging then yoiur goods most probably CAN NOT be replaced, they will be repaired as a normal warranty claim.*****

Unless clearly indicated otherwise, all of our products are Australian supplied product.Streamaster Australia is the authorised importer/distributor of some media player products and other small electronic goods, for these small goods the warranty is RTB Streamaster as we have local technicians that service these products. In the case of a factory returns Streamaster bear the cost of repair under warranty or replacement at our discretion.

Product Protection Plans

Streamaster Australia now offer you the opportunity to protect your new purchase from unforeseen electrical or mechanical failures with our Product Protection Plan.
A comprehensive range of benefits include:

- No Out of Pocket Expenses
- No Lemon Guarantee
- Nationwide Service
- Repair Time Guarantee
- Free Assessment
- Power Surge Protection

These benefits are in addition to the rights and remedies to which you are entitled to from the retailer or manufacturer under the Australian Consumer Law.

The Product Protection Plan must be purchased at the time you purchase your new product. Details of the Product Protection Plan can be viewed here, a copy of which will be emailed to you upon purchase of a Product Protection Plan.
Cover commences once the Manufacturer’s Warranty expires. Only products with the Product Protection Plan option listed can be covered. PLEASE NOTE in some cases where bundling is offered only the most expensive appliance is covered under the care plan and NOT the entire bundle.

Product Protection Plans are administered by The Warranty Group, one of the worlds largest independent providers of warranty product.

International Import Items.

Some products imported to Australia directly by Streamaster MAY NOT be covered in Australia by the warranties offered in the country of origin by the manufacturer. These items are clearly labeled as such and only apply to Watches and Cameras. Under these circumstances the warranty is RETURN TO BASE Streamaster Australia for 12 months following purchase. This means for these products the customer only has to return the product to Streamaster and we will return the product to our supplier at our cost This may delay a normal warranty claim by approximately 7 days. In some cases the manufacturers warranty may be greater than 12 months. In this case streamaster will assist the customer in the return of the product to our supplier after the 12 month period has expired, however the cost of carriage will be born by the customer outside of the 12 month period. Please note streamaster pays GST on these directly imported items hence you will be issued a valid tax invoice for directly imported items. Proof of Purchase is required for all warranty claims and we do log serial numbers of all products sold.

Payment:

Streamaster accepts most forms of payment and most  do not attract a Surcharge. However because some forms of payment cost us more than others we charge the difference. Since we build in the transaction fees of Visa and Mastercard there are no Surcharges for these payment methods. For other payment methods such as Amex and paypal the amounts shown below represent the difference.

Hence:

Visa : No Surcharge

Mastercard : No Surcharge

Direct Debit: No Surcharge

Paypal: 1.2%

Amex: 1.5%

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